Dibutuhkan INfo Lowongan kerja IT Service Desk Di PT Radinka Anugra Tangerang Banten

Sekilas Tentang Perusahaan Company Profil PT Radinka Anugra

Radinka IT adalah anggota Radinka Group, dengan fokus bisnis dalam larutan Infrastruktur TI dan layanan dukungan operasi.

 

Kita melihat dan memperlakukan karyawan sebagai diperlukan untuk tumbuh, sehingga memudahkan kamar untuk tumbuh profesionalisme individu, jalur karir dan keahlian kemajuan. Kami mengelola perilaku dan lingkungan kerja untuk mendukung karyawan dan kepuasan pelanggan.

 

Kami berbagi tujuan perusahaan jangka pendek dan panjang, mendiskusikan pilihan kepada karyawan untuk mengisi kesenjangan, memberikan tantangan untuk mencapai dan menghargai prestasi yang dibuat oleh kelompok atau individu.

 

Tujuan akhir dari bisnis kami adalah membawa kepuasan kepada pelanggan, karyawan dan pemegang saham.

 

Mengapa bergabung dengan kami tim kami ?

• Tumbuh start-up, karyawan menikmati pertumbuhan karir sebagai perusahaan tumbuh
• Young dan menyenangkan lingkungan
• Lingkungan kerja klien Global
• Paparan pengembangan teknologi terbaru
• Mempromosikan pengembangan melalui pelatihan dan sertifikasi

DESKRIPSI PEKERJAAN

As a result existing service satisfaction, our customer extend their trust for radinka for manage wider serviec converage we are seeking candidates to fill the positions of  :

IT Service Desk Engineer 

Responsibilities

• Dealing with incoming faults in a profesional, courteous manner over the phone and via email
• Talking ownership of faults and managing them in a logical and methodical manner
• Correctly logging incidents and faults, categorising and prioristing them in line with team procedures
• Conducting full and throught diagnostic with end users to enable first point of contact fault resolution 
• Ensuring all faultls are progressed & cleared within SLA-escalating to other internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction
• Maintain and develop own knowledge and skills to assist within firts time fault resolution
• Identify and escalate repeat issues or service risk into service management teams
• Sharing knowledge with team colleagues 
• Manage a number of schedule tasks for customers, designed to ensure that the custmers systems remain operational

Skills & Experience

• Academy graduate having knowledge in PC and Peripherals
• Required skills: installing and configuring PC hardwar, Software, Peripherals and electronic euipments supporting employee productivity
• At least 2 years of working experience in the related field is required for this position
• LAN knowledge and experience are preferred
• Having experience in desk side support of PCs, Software and PC peripherass in a corporate environment is a Plus 
• A good team player, strong inner motivation, positive attiude
• Active in english is a plus

Your Specification Duties a service Desk Engineer Will Include:

• Maintain third party hardware/software vendors to ensure hardware and software in perfect condition
• Supports and maintains user account information including rights, security and system groups
• Resolve calls that have been escalated in the Call Tracking System and assume primary responsibility for client's workstation support
• Maintain systems documentation valid and recent

We Apply a Backgroud and reference assessment 

LOKASI TEMPAT ALAMAT KERJA

Gedung Graha Mampang Lantai 1 Mampang Prapatan Raya No 100 Jakarta Selatan 12760

Posted by Car Review Auto Amar

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